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Offering and receiving feedback can be taught, and it can be learned. It’s one of the most powerful things we can invest in to support any kind of growth and development.
“Transition”, according to William Bridges, “is a process by which people unplug from an old world and plug into a new world.”
You want to help others improve their performance in a way that really sticks over the long term? Create a safe environment in which people receive lots of positive reinforcement for the desired behaviors, little reinforcement of the negative kind, and feel valued for who they are and what they do.